Recent Posts

Phoenixville, PA Toilet Causes Water Damage

11/20/2017 (Permalink)

Water Damage Phoenixville, PA Toilet Causes Water Damage Toilets should not disrupt your schedule, like this one in Phoenixville, PA...

Toilets shouldn't be a conversation piece, or the cause for significant activities outside of your normal routine, but this one did just that for a Phoenixville homeowner recently.  When the toilet water ends up somewhere it isn't supposed to, you've got to pick up the phone and call some one, and quickly!  At SERVPRO of North East Chester County, we have a network of local, Phoenixville plumbing professionals that we can refer to you if the leaky toilet plumbing issue has not yet been addressed.  If the leak has already been remedied, even better!  Once the plumbing issue has been fixed, we can go to work on the remediation and the quicker the better when it comes to water damage.  There are many secondary issues that can result from standing water that are exacerbated by the length of time, and can also be magnified by the "category" of water; which means the level of contamination that the water is carrying with it.  Toilet leaks can present clean or dirty water, depending on where the leak is coming from, and our SERVPRO of North East Chester County water restoration technicians are prepared to handle either type.  As with the case depicted here, toilet leaks often work their way down through walls, and can affect many different materials on several floors of your dwelling, and definitely require the proper drying and mitigation procedures to keep your home sanitary, clean, dry, and safe.  For the quickest response and the most professional, experienced approach to Phoenixville area water damages, SERVPRO of North East Chester County is the best call to make!

Product Spotlight: Deodorization Equipment

10/17/2017 (Permalink)

Commercial Product Spotlight: Deodorization Equipment A few of the tools from our deodorization arsenal that will make a BIG impact on even the largest commercial spaces.

Let's face it: there are sometimes applications within commercial properties that require deodorization treatments.  Fires, product mishaps, and biohazard scenarios are some examples of situations that may require intense deodorization to restore your commercial property to a healthy, comfortable environment for your staff and customers.  SERVPRO of North East Chester County has the experienced technicians and specialized equipment to knock out nasty odors and get your business smelling fresh and clean again!

Our Ozone Generator technology is the most modern, technically advanced available today.  Although it requires a period of vacancy during operation, a relatively short period of free air flow after the treatment with fresh air circulating will regulate the breathing air and you will be able to witness the hard work the machine has put in to eradicate bad odors by filtering the air in an incomparable way.  Truly the best way to impact a large area and get it smelling fresh and clean.

Our Titan Photocatalytic Hydroxyl Generator is another heavy-hitter for eliminating odors, filtering germs out of the air, and leaving purified, fresh air behind.  UVA rays emitted from a photocatalytic lamp pass through the anatose-coated reactor sleeve, forming electron hole pairs that react with the water and oxygen in the air.  These form hydroxyl radicals that, when dispersed by a fan, decompose organic and inorganic gases and air pollutants into carbon dioxide and water.  Plainly put: it filters and purifies the air in your business safely and effectively!

Our Electro-Gen Thermal Fogger has a high-capacity for deodorizing structures, garments, automobiles, etc. after fires or from other malodors.  It produces a true "dry fog" that can employ a range of scents from neutral to cherry to leamon berry - whichever you prefer - to not only eliminate bad odors, but replace them with the fresh scent of your choice!

And for a fast, high-intensity treatment of up to 50,000 cubic feet of commercial space, the Vaportek Vapor Shark is our ideal tool for the job.  This application is ideal for manufacturing facilities, disaster restoration, animal shelters, large grow rooms, restaurant grill exhaust/party rooms, sewer/septic backup & sewage treatment plants, or casinos/large meeting halls.  

Whatever your commercial deodorization needs are, the solution is clear: call SERVPRO of North East Chester County and we will get your business smelling fresh, clean, healthy, and comfortable for your employees and customers!

What HAS To Go???

10/16/2017 (Permalink)

Water Damage What HAS To Go??? Here, Mike, our owner/operator, is working hard at installing a new subfloor in Phoenixville, PA, while remodeling an entire bathroom.

Commonly Affected Materials

Whether your residential water damage has been caused by a leak, flood, appliance, or whatever, there may be structural materials that have been affected.  At SERVPRO of North East Chester County, our initial goal is to salvage as much as is possible and safe - including materials and contents.  Sometimes, however, structural materials may need to be removed because the damage they have suffered from the water loss have rendered them non-salvageable.  Some commonly affected materials that may be non-salvageable based on the extent of the damage and the category of the water (for example, Category 3 water, such as sewage, that is considered grossly contaminated) may include:

  • carpet
  • carpet pad
  • baseboard
  • drywall
  • hardwood flooring
  • linoleum
  • mastic
  • subfloor (in extreme cases)

So What Now???

The good news is that after non-salvageable materials as a result of water damage have been removed, SERVPRO of North East Chester County can rebuild...we have the technology!  Our technicians not only have experience and the tools to mitigate water losses and remove damaged materials, but we also are registered as a Pennsylvania Home Improvement Contractor (PA 133470).  Whether your rebuild entails work that we can expertly complete "in-house" or even if we need to call in a specialized contractor to assist, we will manage the process from start to finish and make sure that your space ends up looking and feeling "Like it never even happened."

Horse of a Different Color...

10/12/2017 (Permalink)

Commercial Horse of a Different Color... SERVPRO of North East Chester County has the resources to tackle ANY size Commercial Emergency Restoration Scenario!

Let's Face It...

For as much pride as you may take in your home when it comes to cleanliness, comfort, and functionality, your business NEEDS to be as clean, comfortable, and functional as possible to keep things smooth, profitable, and your customers and employees happy.  Whether you need emergency restoration services, general cleaning, or help with a special project, you NEED to bring in professionals to guarantee a professional outcome.

The Good News Is...

SERVPRO of North East Chester County is ALWAYS just a phone call away - we have around-the-clock crews on-call that are highly-trained, professional, and personable, to help you through whatever your business is facing.  We pride ourselves on taking some of the pressure off of your plate, so you can focus on the pressing decisions you face everyday in your business, while resting assured that someone is on the job that cares as much as you do!

When Appliances Go Rogue...

10/12/2017 (Permalink)

Water Damage When Appliances Go Rogue... This water damaged floor was the result of a leaking dishwasher water line at a Phoenixville, PA home; luckily we were called in to action!

Well, That's Not Supposed To Happen...

We all love the convenience and time-saving measures of having household appliances in our Chester County homes and businesses.  "Set it and forget it," never rang so true!  Except when it doesn't!  

Many of the residential water losses that we at SERVPRO of North East Chester County respond to unfortunately involve faulty appliances in one way or another.  It may be a failed valve on a hot water heater, a sneakily leaking water hose to a dishwasher, or a busted water line to a refrigerator ice-maker - whatever the mechanical culprit, the similarity is always the shock of the homeowner that so much damage could be perpetrated by their (former) best friends! 

What to Do...

The first and most important thing to do after experiencing water damage due to a home appliance is to call SERVPRO of North East Chester County to guide you through the experience and begin restoration as soon as possible. 

Second, DO NOT make attempts to fix or disturb the faulty appliance.  Insurance companies will always want to examine the equipment and may even seek compensation on your behalf from the manufacturer.

Third, always double-check your home appliances both before AND after any extended time away from home, to make sure that nothing fishy went on in your absence.  But if it did, we have your back! 

What to Do When You Experience Storm Damage

10/11/2017 (Permalink)

Storm Damage What to Do When You Experience Storm Damage Don't know what to do when STORM DAMAGE strikes?? Call us! We will guide you through it!!

Time is (Not!) On My Side...

The reality with timeliness as pertains to storm damage at your Chester County home or business is actually the exact opposite of what the classic Rolling Stones song sings: time is NOT on your side!  As with other types of damage, time is really of the essence when contacting your insurance carrier and informing them of your situation.  Likewise, contacting SERVPRO of North East Chester County should be top priority!  A commonly held misnomer is that you must receive a claim #, etc. from your insurance carrier prior to calling us and having us arrive on-site - NOT TRUE!  Oftentimes, one of the first things that your insurance company will do is ask if you have contacted SERVPRO, then instruct you to do so - the reason is that they know as well as we do, that the more timely the mitigation can begin, the lesser the damage and cost of the claim!

Tips for Storm-Related Insurance Claims

  • Don't Delay! Most insurance policies limit your time to file a claim
  • You can't be singled out for a rate increase due to storm damage
  • Insurance restoration contractors advocate for you
  • Always hire the best contractor, not the cheapest
  • Beware of insurance company "approved" contractors
  • Always do your homework and understand your rights

One Thing is For Sure...

The number one thing to do after experiencing storm damage is call our experienced technicians at SERVPRO of North East Chester County - we will really take the pressure off of you, while walking you through the process of mitigating your damages and getting things back, "like they never even happened!"

Storm Prep 101

10/11/2017 (Permalink)

Storm Damage Storm Prep 101 BEFORE the storm: be prepared... AFTER the storm: call SERVPRO!!!

Working Backwards...

As our previous blog posts have highlighted: the number one thing to do AFTER you experience storm damage at your Chester County home or business is call SERVPRO of North East Chester County!  We are prepared with the knowledge and experience to guide you through the process; from keeping your insurance carrier informed, to the steps that we will take, to everything and anything we can do to get things back "Like it never even happened." But...

How Can You Safeguard Against Storm Damage & Be Prepared?

When anticipating a storm, it is a great idea to check that you have everything you may need once it hits.  But a BETTER idea is to plan well ahead, before there is any storm on the horizon, so you have the presence of mind to make a checklist and have everything ready to go before panic sets in!  

Obviously you want to secure windows, doors, outdoor belonging, and clear anything from your property that could be swept up and become a projectile.  Here is a list of items that you may want to have on-hand in your "storm kit..."

Storm Kit Essentials:

  • Battery powered flashlight
  • Portable battery powered radio
  • Extra batteries
  • List of emergency phone numbers
  • Prescriptions and essential medicines
  • First aid kit
  • Nonperishable emergency food
  • Bottled water (1 gallon per person, per day)
  • Non-electric can opener
  • Disposable camera
  • Credit cards and cash
  • Change of clothing
  • Sturdy shoes or boots
  • Important papers, identification and bank information

Fire Precautions 101

10/11/2017 (Permalink)

Fire Damage Fire Precautions 101 Don't wait until you experience a fire loss to think about precautions and safeguards...be prepared!

Working Backwards...

As with any emergency situation that affects your home or business, the first thing you want to do AFTER experiencing damage is call SERVPRO of North East Chester County!  We have the skill, experience, tools, and know-how to help you navigate through the process and make things "Like it never even happened." But...

The Best Plan is a PRE-Plan!

Fires and the damage they can wreak are an unfortunate reality that many face at one time or another at their home or business.  As with any disaster, however, the best way to mitigate loss is by being prepared and having a plan!  

General fire precautions include such things as:

  • Escape routes and fire exits
  • Fire fighting equipment
  • Raising the alarm
  • Making emergency plans
  • Limiting the spread of the fire

To get the best information for general fire precautions to safeguard your home or business, you should reach out to your local Fire Department - ask the real pros!  Just like you would contact SERVPRO - the real pros - AFTER the damage!

Product Spotlight: SX-15 Tile Cleaning Tool

10/10/2017 (Permalink)

Does anyone enjoy scrubbing floors on their hands and knees?  Does the floor ever really get THAT clean?  Even when scrubbing kitchen and other commercial floors with a deck brush, does the floor get clean before your arms feel like they are going to fall off?!?

SERVPRO of North East Chester County has the solution as part of our commercial cleaning arsenal!  The ideal tool for the job is our SX-15 Tile Cleaning Tool, which we run off our HydraMaster Boxxer truck-mount, which provides up to 1,500 psi of solution and water heated up to 210 degrees F!  The SX-15 itself is unparalleled for cleaning of hard surfaces like tile, concrete, and stone - perfect for commercial applications.  Even the greasiest kitchens and dingiest workshops can't resist the cleaning power of the SX-15 with its all-in-one cleaning head.  However, there are also milder settings possible with this dynamic duo, allowing fine, polished cleans on surfaces such as marble or VCT tiles.

If your commercial kitchen or workspace needs a facelift, give us a call and see what the SX-15 along with our HydraMaster Boxxer can accomplish in the hands of our professional, skilled technicians!

...And Then, The Rains Came!!!

10/9/2017 (Permalink)

Storm Damage ...And Then, The Rains Came!!! The rains falling steadily on this dreary Monday in Spring City, PA.

When the Storm Hits...

Close your windows!  Check for leaks!  Grab a flashlight!  Maybe even grab a bucket for that pesky roof leak that you keep meaning to fix...

There are many ways that we prepare for a storm across Chester County, but the unfortunate truth is that sometimes storm water finds a way to intrude into our homes and businesses.  The most important thing to remember if you experience storm loss of ANY degree is to call the local experts at SERVPRO of North East Chester County.

Time IS Money...

The more you delay after experiencing an initial water damage, the more costly the damage may become, and the more opportunity there is for additional consequences, such as mold growth.  The key to mitigating damage is truly time: i.e. the sooner you call us, the sooner we can stop the damage and the bill dead in its tracks!